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Jude_Wone
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Can't scan anymore

Color LaserJet MFP M277dw
macOS 10.15 Catalina

Hi,

 

Since the update to macOS Catalina, I cannot use my scanner anymore. When is HP going to update HP Easy Scan ?

 

Thanks

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HP Support Agent
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Message 2 of 6
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Can't scan anymore

Hi @Jude_Wone

Welcome to the HP Support Community. I'd be happy to assist you.

 

HP Easy Scan is not yet compatible with macOS 10.15 Catalina. We're actively working to restore complete functionality. I suggest using HP Smart app or Apple Image capture to scan from your MAC. Kindly refer to this document to know how. 

 

Refer to this document for more info on HP Easy Scan.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Jude_Wone
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Can't scan anymore

Does one of these alternative solutions allow me to perform OCR like I do with the document I usually scan with HP Easy Scan ? I bought this HP printer / scanner partly because of this functionality. 

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HP Support Agent
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Can't scan anymore

@Jude_Wone

 

I understand your concern. However, HP Easy Scan is required to use the OCR feature. Kindly wait for an updated version of the app. I appreciate your patience.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

Jude_Wone
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Can't scan anymore

Thank you for your answer ! Do you have an estimate for the date the next version of HP Esay Scan is released ?

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HP Support Agent
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Can't scan anymore

@Jude_Wone

 

As of now, we do not have a turn around time as when the updated HP Easy Scan will be released. HP will release a document and a notification on the HP Support site once it is available.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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