-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- LaserJet Printing
- Can't turn off WiFi on M28

Create an account on the HP Community to personalize your profile and ask a question
04-12-2019 01:32 PM
Hi
I seemingly can't turn off the WiFI on my MFP M28w printer. I have NOT enabled it in the HP Printer Assistant software, and the wireless button on the printer is OFF. To confirm, I printed out a wireless network test report from the software and it says the following:
Wireless on: Fail
Wireless Working: Not run
Network Name SSID Found: Not run
The wireless radio on your HP Printer is currently turned OFF
HOWEVER, my cellphone detects "Direct-a5--HP M28 LaserJet". When I turn the printer power off, that device disappears.
So, is WiFi enabled, or have I been hacked?
I have no need for WiFi because the printer is directly connected to my comptuer
04-12-2019 04:07 PM
Hi,
While your WiFi is off, your WiFi Direct is still on and therefore you can still see that signal.
From your HP Laserjet M28 software select the Print category and open the HP Device Toolbox.
Within the Wireless tab select WiFi Direct and disable the feature.
Now you will no longer see any wifi signal.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂