Can't upgrade firmware on Officejet 6500a Plus

[Black_Beetle]

My support sent me a replacement unit to arrive. I had the same problem that can not read firmware update.

[pcwizard]

Hi Black_Bettle,

Are you still having issues updating the firmware?

[Black_Beetle]

hi,

@Talon your Printer is defect. Use the HP Email Support.

Please tell how it went

Today I got my replacement unit and it now works just fine.

I had tried to update the firmware via USB but stood as a state "not applicable" and everything was gray.

I've also tried it in the menu under the printer web printer facilities but did not find any updates.

Now I have a new and an old one with firmware.

Sorry for my English. I am from Germany.

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EDIT:

Here is a description to eliminate the problem to. It has written to me the nice gentleman from the Hp email support. If I had the updating does not work so I got a replacement unit.

Dear Mr. XXX,

Thanks for your feedback, and detailed information. Since the device does not have the latest firmware installed and it will not be renewed via the Geäteaktualisierung, please set the E710n back as follows:

NOTE: If you go to the following reset all settings stored in the HP unit lost!

Please print in advance if you have the HP device connected via network to the device, a network configuration page, so you can make the network settings after the reset.
 
RESET:

  - Touching on the left side of the screen the top button (house icon), the lower button (back arrow) and then 2 times the upper button (house icon) even if they currently inactive buttons (not illuminated) are
- Was this key combination is successful, the display shows the "Menu Engineering"
- Navigate Now use the scroll bar to the "Service Menu" to open and touch this
- Use the arrow keys now active to the menu item "Resets Menu" screen
- Tap OK to open this menu
- Navigate to the right again now, regarding the "semi-full reset" and press OK

NOTE:

Through this reset the electronics of the HP device is initialized and in this context, the internal memory overwritten or formatted.

Then please make the Web services, and re-start the product update on the device. Again, it should again be made no firmware update, please print a printer status report from the unit.

Scan this please and send me the report in your reply.

Yours sincerely,

@wizard Do you have a solution to update the firmware?

@VERLIEG why you delete my solution comes from the Technical Support email?