• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎05-07-2019 02:17 PM

HP Recommended
Product: M609
Operating System: Microsoft Windows 10 (64-bit)

We recently replaced a formatter board on one of our M609 printers and while we can print to the printer fine I can no longer access the web interface.  I have tried http and https.  I have tried IE and Chrome.  I get "Can't reach this page" and "This site can’t be reached"

 

Has anyone else run into this issue or knows of a way to re-enable the web interface?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-08-2019 06:30 AM

HP Recommended

Next step would be to try a cold reset.  These steps are normally stored in the Service or Troubleshooting manuals.

 

Printer cold reset
Cold reset using the Pre-boot menu from a touchscreen control panel
CAUTION: This procedure resets all product conƭgurations and settings to factory defaults (customer conƭgurations and settings are lost).
1. Touch the middle of the control-panel display when you see the 1/8 under the logo.
2. Use the down arrow button to highlight the +3:Administrator item, and then touch the OK button.
3. Use the down arrow button to highlight the +8:Startup Options item, and then touch the OK button.
4. Use the down arrow button to highlight the 2 Cold Reset item, and then touch the OK button.
5. Touch the Home button to return to the main Pre-boot menu and highlight the 1 Continue item, and then touch the OK button.
NOTE: The printer initializes.


Cold reset using the Pre-boot menu from a LCD control panel
1. Press the Cancel button when you see the 1/8 under the logo
2. Use the down arrow button to scroll to and select the +3:Administrator menu, and then press the OK button.
3. Use the down arrow button to scroll to and select the +8:Startup Options item, and then press the OK button.
4. Use the down arrow button to scroll to and select the 2 Cold Reset item, and then press the OK button.
5. Touch the Home button to return to the main Pre-boot menu and highlight the 1:Continue item, and then touch the OK button.

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

View solution in original post

5 REPLIES 5

‎05-07-2019 02:22 PM

HP Recommended

Are you attempting to navigate to the IP Address of the printer or the hostname?

 

The IP Address should always be accurate.  The hostname is dependant on the clients DNS server to make accurate lookups and convert hostnames into IP Addresses.  The hostname will start at the defaults of the new formatter board which may be different than what you expect.  Thus, use IP when troubleshooting.

 

Try typing the IP address into the web browser and then reconfiguring the hostname from there.  If IP doesnt work then try to PING the IP and make sure something responds.  There could also be a firewall issue on the printer that disabled EWS or blocks the browser traffic to the client machine.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

‎05-07-2019 02:36 PM

HP Recommended

IP address.  I can get reply pings from it and I can print to it fine.  I just don't want to put it out into production until I have a back way into it.  

‎05-08-2019 06:30 AM

HP Recommended

Next step would be to try a cold reset.  These steps are normally stored in the Service or Troubleshooting manuals.

 

Printer cold reset
Cold reset using the Pre-boot menu from a touchscreen control panel
CAUTION: This procedure resets all product conƭgurations and settings to factory defaults (customer conƭgurations and settings are lost).
1. Touch the middle of the control-panel display when you see the 1/8 under the logo.
2. Use the down arrow button to highlight the +3:Administrator item, and then touch the OK button.
3. Use the down arrow button to highlight the +8:Startup Options item, and then touch the OK button.
4. Use the down arrow button to highlight the 2 Cold Reset item, and then touch the OK button.
5. Touch the Home button to return to the main Pre-boot menu and highlight the 1 Continue item, and then touch the OK button.
NOTE: The printer initializes.


Cold reset using the Pre-boot menu from a LCD control panel
1. Press the Cancel button when you see the 1/8 under the logo
2. Use the down arrow button to scroll to and select the +3:Administrator menu, and then press the OK button.
3. Use the down arrow button to scroll to and select the +8:Startup Options item, and then press the OK button.
4. Use the down arrow button to scroll to and select the 2 Cold Reset item, and then press the OK button.
5. Touch the Home button to return to the main Pre-boot menu and highlight the 1:Continue item, and then touch the OK button.

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

‎05-08-2019 06:47 AM

HP Recommended

If a cold reset does not resolve the issue I would suggest that you enter the PreBoot menu as instructed in other posts and format the harddrive which will prompt for firmware reinstall. Being Windows based devices, swapping the formatter may have corrupted files.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎05-08-2019 07:15 AM

HP Recommended

The cold reset worked.  Thanks!

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.