Cannot connect HP1022 to Dell Insprion 3668

[NESW1]

When troubleshooting connection, I get error message that says cannot connect USB 2.0 (printer) with USB 3.0 (PC). However the printer is connected to the PCs USB 2.0 port ( I've tried all four of the USB 2.0 ports).  The printer is listed as a device, but it will not print. 

Any suggestions most appreciated.

[Barachiel]

Hi @NESW1 ,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned below:

I recommend you delete the driver and root level and retry, follow the steps below: 

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6.) Open up the run command with the “Windows key + R” key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

8.) Click on the “Drivers” tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Keep me posted, 

If the information I’ve provided was helpful,  

Give us some reinforcement by clicking the solution and kudos buttons,  

That’ll help us and others see that we’ve got the answers! 

Good Luck. 🙂

[NESW1]

Thanks. The driver could not be removed as it "was in use"??

[NESW1]

Alos this is a new PC. The printer hadnt been attached to it before now.

[Barachiel · Accepted solution]

Hi @NESW1 ,

Thank you for responding,

It's great to have you back 😉

If that's the case, Follow this link and install the windows built-in driver. 🙂

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[NESW1]

Thanks very much !

[Barachiel]

Hi @NESW1 ,

Hurray!!! I'm delighted to hear that it's working! Feel free to reach out to us again. Have a great day. 🙂

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉