Cannot install printer driver

[DrCarmona]

Product Name: Hp All-in-one AMD A6

Operating System: Microsoft Windows 10 (64-bit)

Hi

I just replaced my PC with a HP All-in-one which has Windows 10. My P1102w printer has previously worked for years.

I can't install the drivers. I've downloaded the driver (hp_LJP1100_P1560_P1600_Full_Solution-v20120831-50157036_SMO.exe) to my computer.

When I click on it, I get a propmt to give permisson to make changes, and I click on yes.

Then a grey box appears that says extracting with a % and a horizontal bar. When it reaches 100%, the box dissappears, and nothing happens.

Does anyone have any idea why it won't run, and how may I fix this?

Many thanks

Dr.Carmona

[ShlomiL · Accepted solution]

Hi,

Open File Explorer (the folder icon on the taskbar) and click on This PC from the left pane, then click on drive C.

Open the LJP1100_P1560_P1600_Full_Solution folder and double click the HpSetup.exe file, then the setup will launch and you may follow the installation screens.

Regards,

Shlomi

[DrCarmona]

Thank you.

Your'e a life saver!

Regards.

Dr.Carmona

[ShlomiL]

You're much welcome @DrCarmona!

[Juan_cba]

Thanks a lot!!! I`ve been looking for answer for 3 hours until I read your post. Thanks again. 🙂

[beachwriter]

Good heavens this was helpful. After 2+ hours of trying to use hp support, this was the ONLY thing that solved it! Thanks.