Cannot install printer

[Aubbie]

My office recently inherited a 3525 color printer from another department that was downsized.

The printer worked fine in the other department, but we cannot get it to install at it's new location.

We set it up by ethernet cable and went thru trying to install it, but it did not work.  We tried a different port(s), 4 times, and each time, the printer was showing the same hostname and IP address.  On the 6th try, we finally got it showing a different IP address (same hostname though), but we still cannot get it working.

Can anyone help me?

[Rainbow7000]

Welcome to the HP Community @Aubbie,

I saw your post about the troubles you're having with installing the Deskjet Ink Advantage 3525 on a Windows 7 system via Ethernet, and wanted to reach out with my own suggestions!:)

Try each step, in order from this troubleshooting guide and you should be connected afterwards: Printer Not Found During Network Driver Setup (Windows)

If there are still issues connecting, I would suggest trying a different connection method, or a clean boot and try the install again.

How to perform a clean boot in Windows

If you run into any issues, let me know the details and I will do my best to help.

Hit the "Accept as Solution" if we've reached a solution, and the "thumbs up" to say thanks for my help.

[Aubbie]

We don't use routers, and the printer is not actually connected to any computer, it's connected to an ethernet jack  in the wall.  The printer is actually in an office area next door.  We have a black & white HP printer in there that works fine.

I tried changing the hostname, but it would not save for some reason.

The 3525 is working in that I can print menu maps, etc. from the printer interface.

I've also done multiple installs of the driver, but it still won't work.

[Rainbow7000]

Hi there Aubbie, thanks for getting back to me!

With some further research, I have come to the realization that you likely do not have the Deskjet 3525, in which I originally thought. I think you may have the LaserJet CP3525, which is a commercial product. Although I do not specialize in commercial printers, I would still like to help with making suggestions.

I would say to have a look through the user manuals here: HP Color LaserJet CP3520 Printer Series

If you cannot find the solution in the manuals, I would lastly suggest contacting your IT department to have them try installing the printer.

All the best,

To show appreciation for my attempt to help you out today, click the thumbs up below. Click the "Accept as Solution" if the issue has been resolved please and thanks! 😄

[Reskape]

Hello @Aubbie

The printer may need a reset to accept a new network configuration there are different resets that you can do my recommendation go one by one and try for instance try the 1st one and connect the printer to the network and print a configuration report to get the IP address and see if it take the new configuration (you need to know the format for the current ip configuration to make sure it matches and it is connected properly)

Hard disk initialization (optional)

A hard disk initialization will erase and reformat the product's hard disk. Perform hard disk initialization

only if an error code displays on the control panel indicating a disk error. Always try initializing the hard

disk before replacing it.

1.

Turn the product on.

2.

As the product performs its power-on sequence, press and hold the

lights on the control panel are lit.

3.

Press the back arrow

4.

Press the down arrow . The product initializes the hard disk and continues its power-on sequence.

NVRAM initialization

CAUTION:

settings, and the EIO card. Use the SERVICE menu to restore the serial number and page counts. You

also need to reconfigure any computers that print to this product to recognize the product. Initialize

NVRAM only when absolutely necessary. In most situations, use a cold reset to reset product variables

but still retain the needed values in the SERVICE menu.

NOTE:

Print a configuration page before initializing NVRAM.

From the configuration page and supplies status page, gather the following information:

●

Total page count and color page count

●

Serial number

1.

Turn the product on and watch the control panel display.

2.

When the display shows the memory count, press and hold the down arrow

on the control panel are lit.

3.

Press the up arrow .

4.

Press the

5.

Press the up arrow

initializes NVRAM and then continues its power-on sequence.

Product cold reset

Before beginning, print a configuration page and supplies status page. Use these pages to verify resets

have occurred.

1.

Press the

2.

Press the down arrow

button.

3.

Press the down arrow

4.

Press the down arrow

the

OK

ENWW

. The message INITIALIZE DISC displays on the control panel.

Initializing NVRAM resets the serial number, the event log, the page counts, the calibration

Menu

button. The message SKIP DISK LOAD displays on the control panel.

until NVRAM INIT is highlighted, and then press the

button.

to highlight the CONFIGURE DEVICE menu, and then press the

to highlight the RESET menu, and then press the

to highlight the RESTORE FACTORY SETTINGS menu, and then press

button.

[Aubbie · Accepted solution]

I downloaded one of the manuals, and ended up disabling the network protocols.  That solved the problem.

Thanks for the help!