Cannot print out of Office Apps, no queued jobs.

[Jerry2116]

I cannot print from Word or Office apps. Tried removing all drivers, cleared print spooler, stopped the print service and reinstalled. I can print a test page out of the HP app, and can print PDFs and web pages as well. I can print off a mobile device, even in the word app. I tried printing a blank  page with a few letters on it to disable macros. Was previously using Microsoft office 2007, and updated to Office 365 apps, still no luck. Office 2007 apps are still installed.

Also I've waited for HP service for over 2 hours, getting hung up on after 60 minutes.

Help?

[The_Fossette]

@Jerry2116,

Welcome to the HP Support Community!

I recommend you follow the below steps and check if it helps.

Press the "Windows key" + "r" to get the "Run" window open - Type %temp% and press ok.

Note what the full path is  (in my case, it was "C:\Users\*****\AppData\Local\Temp")

Go up one level in the directory tree

Right-click on the temp directory (in my case, "C:\Users\*****\AppData\Local"), and select "Properties"

Go to the Security tab, and select "Users" from the group or user names

Click "Edit"

Select Users, then check the box by "Full Control"

Click "Apply"

You may get a whole bunch of error messages about inheritance, just hold down the Enter key until they all go away.

Click "Cancel" a couple of times to dismiss the properties boxes

Go forth and print from any application and check.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Jerry2116]

All boxes have full control checked. They were all greyed out and uneditable. I also did this with permissions for the printer control. Somehow, although I didn't change anything, it worked. Thanks!

.

[sandytechy20]

@Jerry2116

The issue could have been caused by the security settings changed on the user profile. 

You may either create a new user, login with the new user profile to install the printer or Turn off the UAC from the control panel and Restart the PC. 

Here are the steps to configure UAC settings: 

Open User Account Control Settings by clicking the Start button and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings. 

To turn off UAC, move the slider to the Never notify position, and then click OK.  

if you're prompted for an administrator password or confirmation, type the password or provide confirmation. You will need to restart your computer for UAC to be turned off. 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.