Cartridge memory data can not be read!

[Lightstar1]

Hello,  a few days ago my printer cyan light turned on, because of that I've charged my cyan cartridge today morning, but when I've pushed the cartridge in printer, an error was shown on my pc desktop which is said that the cartridge memory data can not be read!! In your opinion what is the problem? Do you think during charhing the cartridge the chipset damaged??

At the end im from iran so i cant speak english well, sorry for Grammatical mistakes

[The_Fossette]

@Lightstar1,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Are you using HP genuine cartridges?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the below steps and check whether the issue is resolved.

1.With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

2.Remove USB cable, if present.

3.Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

4.Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.

5.Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue facing the issue, I recommend you follow the steps in the below article to update the printer firmware and test.

https://support.hp.com/us-en/document/c02919168

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!