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‎09-15-2025 12:15 PM - last edited on ‎09-15-2025 01:48 PM by Retired

HP Recommended

Hello, one of my colleagues Alexis Sosa submitted case # Removed but he is out of the office, and I would like to get an update on this case #.  

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-23-2025 09:17 AM

HP Recommended

Hi @PPIMENTEL 

 

Upon checking we find that the service technician visited and fixed the issue. The ADF of the printer was replaced and the technician tested the printer and confirmed the resolution of the issue.

 

In case of any issue that you're still facing do let me know here.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

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1 REPLY 1

‎10-23-2025 09:17 AM

HP Recommended

Hi @PPIMENTEL 

 

Upon checking we find that the service technician visited and fixed the issue. The ADF of the printer was replaced and the technician tested the printer and confirmed the resolution of the issue.

 

In case of any issue that you're still facing do let me know here.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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