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‎02-13-2019 08:31 AM

HP Recommended
Product: Laser Jet Pro MFP M28w

I am trying to install a new HP printer. I cannot set up the printer to print wireless because I am operating under 5ghz and need to change to 2.4ghz. I have gone to network settings but cannot figure out how to make the change. 

1 person had the same question
1 REPLY 1

‎02-13-2019 10:56 AM

HP Recommended

Hi,

The printer only supports 2.4GHz and cannot connect to a 5GHz wifi signal,

http://www8.hp.com/us/en/products/printers/product-detail.html?oid=16647091#!tab=specs

 

To connect the printer you would need to change your router configuration to broadcast a 2.4GHz wireless radio, this have only to do with your router configuration and not with your printer, for any help changing your router settings I suggest contacting your router service provider.

 

As soon as setting your router to support 2.4GHz you may follow the HP software installation to connect the printer to your wireless network.

 

Shlomi

 



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