• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎04-19-2019 01:21 AM - edited ‎04-19-2019 01:37 AM

HP Recommended
Product: LaserJet Pro m402dw

I want to cold reset printer and I followed this query for the problem "Menu access is disabled" 

Link: https://h30434.www3.hp.com/t5/LaserJet-Printing/Menu-access-is-disabled-HP-LaserJet-Pro-M402n/td-p/6...

The proposed solution is given as: https://www.youtube.com/watch?v=Pg72V2vCLN8
..where keeps the right arrow and cancel button pressed then restarts the printer to reset

But it DOES NOT work for LaserJet Pro M402dw. HELP!!

3 REPLIES 3

‎04-19-2019 01:11 PM

HP Recommended

Those should be the correct steps.  Perhaps you are preforming one of the steps out of order, or there is something damaged with your control panel.  The only difference between the 402dn and 402dw is that one has wireless (dw) and one is Ethernet cable only (dn).  Unless you have a different control panel (touch screen vs buttons) the steps should apply.

 

Cold Reset HP LaserJet M402:

1. Power off the printer

2. Press and hold the Right Arrow and the Cancel button

3. Power on the printer

4. Release the buttons when the printer displays "Permanent Storage Init"

 

Maybe you could take a video and show us what you are doing so we can compare?

 

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

‎04-19-2019 01:14 PM

HP Recommended

You could also try the reset steps for the M401:

https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/Cold-Reset-LaserJet-400-M401/td-p/5073705

 

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

‎04-21-2019 11:13 PM

HP Recommended

Tried but it does not work

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.