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‎04-19-2019 01:21 AM - edited ‎04-19-2019 01:37 AM

HP Recommended
Product: LaserJet Pro m402dw

I want to cold reset printer and I followed this query for the problem "Menu access is disabled" 

Link: https://h30434.www3.hp.com/t5/LaserJet-Printing/Menu-access-is-disabled-HP-LaserJet-Pro-M402n/td-p/6...

The proposed solution is given as: https://www.youtube.com/watch?v=Pg72V2vCLN8
..where keeps the right arrow and cancel button pressed then restarts the printer to reset

But it DOES NOT work for LaserJet Pro M402dw. HELP!!

3 REPLIES 3

‎04-19-2019 01:11 PM

HP Recommended

Those should be the correct steps.  Perhaps you are preforming one of the steps out of order, or there is something damaged with your control panel.  The only difference between the 402dn and 402dw is that one has wireless (dw) and one is Ethernet cable only (dn).  Unless you have a different control panel (touch screen vs buttons) the steps should apply.

 

Cold Reset HP LaserJet M402:

1. Power off the printer

2. Press and hold the Right Arrow and the Cancel button

3. Power on the printer

4. Release the buttons when the printer displays "Permanent Storage Init"

 

Maybe you could take a video and show us what you are doing so we can compare?

 

 

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‎04-19-2019 01:14 PM

HP Recommended

You could also try the reset steps for the M401:

https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/Cold-Reset-LaserJet-400-M401/td-p/5073705

 

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
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‎04-21-2019 11:13 PM

HP Recommended

Tried but it does not work

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