• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
HP Recommended
LaserJet Pro M404dn

Hello.  I am wondering how to preform a cold reset on a LaserJet Pro M404dn.  A fairly new model so I am struggling to find anything online that can help.  Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

From the control panel go to : setup menu>printer maintenance  and then select either cold reset or factory reset.

 

factory reset: resets any custom settings have have been added to the printer

 

cold reset: Resets printer to out-of-box condition, startup questions like self or IT managed will appear are initial prompts again.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

2 REPLIES 2
HP Recommended

From the control panel go to : setup menu>printer maintenance  and then select either cold reset or factory reset.

 

factory reset: resets any custom settings have have been added to the printer

 

cold reset: Resets printer to out-of-box condition, startup questions like self or IT managed will appear are initial prompts again.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Thank you for the info.  This worked perfect.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.