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‎12-14-2018 04:52 AM

HP Recommended
Product: Color Laser Jet Pro MFP M477fdn
Operating System: macOS 10.12 Sierra

My printer is connected to my LAN with a cable - already replaced it.  I can get to the printer if i open my broser and put in the IP Address.  My computers tell me the printter is not connected when i try to print.  This just started out of the blue - never had this issue before.

 

1 REPLY 1

‎12-14-2018 08:33 AM

HP Recommended

a few things to try:

 

make sure you dont have a corrupt print job sitting in the print queue

 

try sending a firmware upgrade, you can download the file off the HP website under the support/drivers tab

 

completely uninstall and then re-install the print drivers on your Mac

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