Color LaserJet Pro M254dw non-OEM cartridge not allowed to use??? Firmware? Manufacture date?

[neukrisz]

Hi,

We have two M254dw: one MFD in 2018, another in 2019. The older can accept the non-OEM cartridge set what I have while the newer doesn't. What can be the reason? (Is the firmware version or the manufacturing date the key?)

Thanks!

[AlS77]

This is a setting in the printer itself that you can change. It can be disabled from the control panel or the Embedded Web Server (EWS). I just don't remember what menu option it is listed under to change. I've seen it in the options, but never needed to change it, so I don't remember where it is.

Per HP's manual:

The genuine HP authentication feature allows a customer to specify that only genuine HP supplies can be used in
a printer. If a non-HP or used supply is installed, the printer will not print. This feature is disabled by default, and
can be enabled or disabled from the control panel or the Embedded Web Server (EWS).

If a genuine HP toner cartridge from another printer is moved to a printer with this feature enabled, the toner
cartridge will authenticate and print, unless the toner cartridge has passed the low state. If the toner cartridge
has passed the low state, an Unauthorized Cartridge message displays on the control panel.

If a non-HP toner cartridge is used in a printer with this feature enabled, the message Unauthorized Cartridge
appears on the control-panel display.

[neukrisz]

Both printers were reset. Same configuration, same settings. In the Supply Settings menu both protection are disabled in both devices.

So I think I cannot set anything else...??

Please advise!

Thanks!

 

[neukrisz]

I found this: HP Printers - Dynamic Security Enabled Printers

in this reply: Hp LaserJet pro M254 Cartridge not recognized  

I'm afraid my situation is the same, just I'd like to know that that can be the key:

1, Is the manufacturing date (maybe hardware related)

2, Or the firmware version 

I just wanted to be sure if I'm planning firmware update on the older printer may I lose the opportunity to use non-HP cartridges

Thanks!

[AlS77]

Interesting. What is the exact error you get when trying to use a non-OEM cartridge?

Have you installed the latest firmware?

[neukrisz]

Not compatible cartridge (or similar)

As I remember when I tested it was same FW date/version on both (I'm not 100% sure)

Meantime the newer device was updated to the latest FW (2019.08.07). (the older still has the "old" 2017.12.?? or so)

The newer printer with the latest FW still doesn't accept the non-HP cartridge set with the settings for both protections disabled (pictured above).

[AlS77]

Hmmm.... It may be that the newer printer's electronics won't accept the non-OEM cartridge you have. Maybe a new engine controller board might fix it. Otherwise, I'm out of ideas for now. 

[neukrisz]

Yes, I have same opinion...

I just wanted to know that can I update the firmware on the older printer too to keep this opportunity to use my existing non-HP supply or not...??

[AlS77]

I've never seen firmware cause a problem like this. I think you'd be safe in updating the other one. I've update many printers without causing this kind of issue.  I think your problem is more hardware related (engine control bd) than anything.

[neukrisz]

OK - thanks for your help and efforts!

I'm still hesitating to update it.... 🙂