Color LaserJet Pro M477fnw Does not Duplex (But used to)

[DKLeeUS]

Hi,

I have seen several posts on the same subject but solutions have not corrected issue.  Printer is less than 1 month old. I used to be able to print double-sided (Duplex) - now the printer will not.  

I have....

1.) Verified that Printer Properties under Device Settings the Duplex Unit IS INSTALLED

2.) Tried printing from several different programs and verified print job settings were double-sided, flip on long side.

"manual feed" is Off.

3.) Upgraded printer F/W to 20160921. Latest as of 17 Nov 2016.

4.) Uninstalled 1 month old printer driver under Programs . Downloaded and installed latest version HP_Color_LJ_Pro_MFP_M477-PCL-6_Print_Driver_16124 for Win 10 64-bit. This was the same version as before.  Re-booted.

5.) I have two computers in house (both Win 10, 64-bit) - neither will print double-sided (duplex).

>>>> Nothing has worked.

Thanks for any help.

[ShlomiL · Accepted solution]

Hi,

The HP Color Laserjet Pro M477fnw don't offer any duplex capabilities, and therfore could not perform a such in the past automatically.

You may find its specifications below:

http://store.hp.com/us/en/pdp/hp-color-laserjet-pro-mfp-m477fnw

Duplex printing: Manual (driver support provided)

You may only perform manual duplex priting with your printer model, not automatic duplexing.

Other models of the M477 Series offer auto duplex capabilities, models such as the HP Color Laserjet Pro M477fdn..

Shlomi

[DKLeeUS]

Thank you for your post and specification.  I can't believe how dissappointed I am right now.  I was positive I had printed double-sided. I no longer have packing materials or I would take it back.

[Carol4Eyes]

I am also highly disappointed that this printer doesn't have automatic duplex. The Print box doesn't say "manual" duplex, so I thought there was something wrong. I can't lift the printer, so I'm stuck for the next five years, at least. Nno wonder it was on sale!!!