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‎01-27-2019 08:15 AM

HP Recommended
Product: Color LaserJet Pro MFP M281fdw
Operating System: Microsoft Windows 7 (64-bit)

Color LaserJet Pro MFP M281fdw: He comprado esta impresora a principios de enero y desde el principio el color magenta no está alineado, en la página de calidad de impresión sale una línea blanca entre el gris y el magenta (banda 4)y una línea montada entre el naranja y el verde (banda 1) he pulsado varias veces en pagina de limpieza y en calibrar color, y sacado el informe de  de "Página de calidad de impresión",  pero la página siempre sale exactamente igual, no se corrije el problema, ni veo opciones para indicar que hay un problema con las bandas 1 y 4 de la página de calidad de impresión. Cuando imprimo imágenes y texto en color aparece una sombra magenta que no debería estar tanto en el texto como en las imágenes. Por favor, indinquen si hay algún modo de arreglarlo o debo solicitar que me cambien el equipo, mucha gracias.

1 REPLY 1

‎01-27-2019 11:56 AM

HP Recommended

@Almudena

 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

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