02-10-2020 01:09 AM
just need you help again!
We have a really strange prob and I found nothing helpful.
Some times (every x pages; cannot say exactly) we got this error 41.07.16
on the Display of CP5525xh.
If you click "OK" you get a pale printed (or total white) page out.
After this the printer works correctly again. Till the next error...
Can be 3 Pages till then, or 20, always different. But very annoying cause the printer stops during x times
during you're printing 50 Pages.
Thanking you in anticipation
Solved! Go to Solution.
02-10-2020 01:25 AM
Service documentation states to ensure that the firmware must be newer than 29111217. You can print a configuration page and check the current installed firmware and upgrade as needed from support.hp.com. Upgrade as required If that does not resolve the problem. then replace the DC controller.
02-10-2020 08:06 AM
DC Controller Part number for Duplex printers is : CE708-67902
If you recently moved the printer to a new location I would confirm the quality of the electrical supply before replacing any parts.