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‎07-25-2018 01:46 PM

HP Recommended
Product: Color Laserjet MFP M477 fdw
Operating System: Microsoft Windows 10 (32-bit)

Copies were coming out with toner on them like the roller was dirty or something. Tried running a cleaning program which asked for paper to be sideloaded, not from tray. paper was pulled in, crinkling sounds, then 59.3 error. screen says to turn off then on. done several times, no result. same error message. tired unplugging. still the same message.

Product is out of warranty. any help greatly appreciated

4 people had the same question
4 REPLIES 4

‎07-26-2018 07:06 AM

HP Recommended

I believe that you have a Fuser Motor Startup error, that combined with the toner on copies is pointing to the Fuser being the problem.

 

If the extra toner on the pages smears when you rub it that would also point to the Fuser.

 

Did the cleaning page jam inside the printer? and is it possible that there is still a jam at the Fuser?

If my post resolves your issue please click the accepted as solution button under it.


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You can even click both buttons. . .

‎07-29-2018 12:31 PM

HP Recommended

Yes! the paper is jammed in there somewhere. Not visible by opening any of the doors. How do you access the Fuser?

Thank you!

‎07-31-2018 07:03 AM

HP Recommended

Something bad and not an easy job to fix it.

Check here on youtube, not same models but same problems.

 

Hp CLJ CP3525 CP3530 59.F0 disassembly

https://www.youtube.com/watch?v=Ak8hkSuRyOk

HP LASER JET COLOR CM1415FN ERRO 59.c0 PARTE1

https://www.youtube.com/watch?v=qOc7T4zo-uQ

 

Hp CLJ CP3525 CP3530 59.F0 disassembly
Hp CLJ CP3525 CP3530 59.F0 disassembly
youtube.com/watch?v=Ak8hkSuRyOk
Important: 25min 40sec white gears position. Remove the brown sponge from the solenoid and glue there a thin plastic piece. CM4540 is very similar. UPDATE!!!: I found an other video about this issue which is much more simple: https://www.youtube.com/watch?v=kE1YhZXxLp0 I haven't tried it in that ...
HP LASER JET COLOR CM1415FN ERRO 59.c0 PARTE1
HP LASER JET COLOR CM1415FN ERRO 59.c0 PARTE1
youtube.com/watch?v=qOc7T4zo-uQ
Conjunto de 3 vídeos resolvendo o erro de alinhamento do mecanismo.

‎01-15-2020 02:29 AM

HP Recommended

faulty  fuser or  fuser motor 

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