Color Laserjet Pro M176n doesn't respond

[HansBl]

This the second time this happens to me. Last time I scrapped the printer but if it possible to solve it it's a better solution.

All of a sudden the printer becomes unresponsive. It looks OK in the webinterface and in Windows. No errors on control panel.

No printouts. Not from WIndows, nor from the webinterface or from the service menu on control panel. Error 54.2500.

I followed the virtual support assistant, removed power, waited 60 secs and reapplied power. One job prints and then nonresponsive again.

Ideas anyone?

Regards

Hans Blom

[Betty0610]

@HansBl

Welcome to the HP Support Community.

Are you able to make a copy?

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[HansBl]

Hello, thanks for your answer. I did all this the previous time I had problems. To no avail.

I don't think it's a problem between Windows and the printer since the printouts from the printer's Control Panel don't work, neither does the printout of a testprint from HP Print and Scan Doctor.

And what does the error code 54.2500 mean?

RegardsHans

[east2100]

HP LaserJet Pro - Troubleshoot 54.xx (color plane registration) messages

https://support.hp.com/hk-en/document/c05049256

[HansBl]

Hello,

tried your solution and no change. I think I will scrap my second HP printer and when I buy another it will not be a HP product.

It's a shame that two printers after about 2 years show the same symptoms.

Hans

[HansBl]

This is a scam. Two printers have exactly the same problems after aprox 2 years. Goes offline in windows 10. prints one page after restart and then offline again. won't even print from local control panel. tried all  solutions from hp experts to no avail. scrapped my first one and thought a second would perform better. back at the same position again. not just one computer but all i've got have the same problem,  will scrap this printer too and by a non-hp. bad product, bad support

[asmita6658]

Hi @HansBl

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

If you wish to help to community grow, you may simply select “Accept as Solution” and hit the purple thumbs up to say thanks for my efforts.

Have a good day ahead.

[MarcusSoMe]

Hello, 
 
Thank you for contacting HP. Apologies for the frustration you are having. I am happy to assist. 
I would like some additional information so I can research this issue and determine the best way to assist you over social media. 

Please confirm the all the following, and fill in any blank fields:
 
 Customer First and Last Name: 
 Contact Number: 
 Email Address: 
 Mailing Address: 
 Country: 
 Serial Number: 
 Product Name: 
 Product Number:
 Description of Issue: 
 
Best regards,
 
MarcusSoMe 
Executive Escalations
Social Media Ambassador
CS Americas
HP Inc. 
Palo Alto
CA
USA
 

[HansBl]

Here comes the information you requested:

Customer First and Last Name: Hans Blom
Contact Number: +46707516665
Email Address: hans.y.blom@gmail.com
Mailing Address: Bernadottev. 53, 756 48 Uppsala
Country: Sweden
Serial Number: CNGMK735R9
Product Name: HP Color LaserJet Pro MFP M176n
Product Number: ???
Description of Issue:

It is exactly the same behaviour as the printer I had before this one. All of a sudden my wife could not print out from her laptop. Restarting the printer resulted in one printout andthen nothing more. This had to be repeated until everything was printed.

Then my desktop started having the same problem. I also checked with my laptop - same behaviour. I tried the suggested different procedures to deínstall the printer and deleting all traces of it. After reinstalling the driver - same behaviour. One job is printed after power on and then the printer icon goes grey in Devices and printers. If I access the printer via the web page all looks allright. It is reported as ready, but trying to print out a Demopage e.g. results in nothing. Even if I access the printer via the local physical control panel and try to print out some of the reports available nothing happens.

Another strange matter is that the printer stopped "going to sleep" although it is configured to do that after being idle for 1 minute and power of after 4 hours.

I just tried to print out the print quality troubleshooting page after power on. It was printed, then I tried a configuration report page. No response, only the message that the print request has been sent.

The printer is connected via Ethernet Cable and we run Windows 10 with latest patch level on all our machines.

Hope this thoroughly describes the problem. If you need more info please let me know.

Regards

Hans Blom

[MarcusSoMe]

Hello,

I have escalated your issue to HP’s Support Team in your region for their review of possible options available, if any, to resolve your issue.  You should be contacted within 4 business days (this does not include weekends or holidays).  Response times may vary by region.  Please keep me posted if contact is not made after 4 business days. 
 
Best regards,

MarcusSoMe 
Executive Escalations
Social Media Ambassador
CS Americas
HP Inc. 
Palo Alto
CA
USA