12-26-2019 05:11 PM
I reloaded ink cartridges that were empty. I then got the damaged cartridge error after printing about 8 pages. I reinserted the cartridge and still got the error. I removed the cartridge and replaced it with a new HP one and I am still getting the error. Firmware is updated. I have a HP Officejet Pro 8610. Can you help me fix this situation?
12-26-2019 06:59 PM
Check the contacts on both the printhead and the cartridge. Refilled cartridges often leak a little ink that contaminates the contacts. If contacts are dirty you need to clean them with a cotton swap dampened with water, do this with the power OFF. Let dry, reinstall cartridges and power on.