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- HP Community
- Printers
- LaserJet Printing
- Connecting MacBook Air to HP LaserJet Wireless Printer
Create an account on the HP Community to personalize your profile and ask a question
02-02-2018 11:01 AM
Hi @Allen39043,
Welcome to the HP Forums!
It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.
I reviewed your post and I understand that you are having issues connecting the printer to your Mac computer.
I’d love to help, that said, I’ll need few more details to diagnose the issue and provide you an accurate solution.
- When was the last time the printer was working fine?
- Have you made any software or hardware changes on the computer?
- Have you performed any troubleshooting steps before posting?
Meanwhile, I recommend you follow the below steps to fix this issue.
Reset Mac printing system and then add the printer by following these steps:
- Click the Apple menu icon, and then click “System Preferences”.
- Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
- Right-click the blank space in the Printers list, and then click “Reset printing system”.
- Click “Reset” in the confirmation window.
- Enter an administrator username and password, and then click “OK”.
- Wait until the printing system is reset and no devices show in the Printers list
- Restart your computer and then go back to System preferences – Printers and scanners.
- Click the “Add button” (+).
- Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer. Do not select an HP Fax driver.
- Click “Print Using...” or “Use”, and then select Secure AirPrint or AirPrint. Alternatively, you may select the name of your printer if available in that list.
For further assistance on how to reset Mac printing system and add the printer please visit this link: http://hp.care/2gOrf2g and it also has an associated video for your reference.
This should do the trick for you. If it does not, then reset the Mac printing system again and then download the printer from the Apple website link: http://hp.care/2wU8ONm using Apple Software update.
If the problem continues the follow all the relevant steps from this link: http://hp.care/2jwAgin to fix it. (HP Printers - AirPrint Print Job Does Not Print (iOS 11, Sierra, High Sierra)
This should resolve the issue.
Let me know how it goes and you have a good day ahead.
If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!
Take care.
Cheers!
The_Fossette
I am an HP Employee