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‎08-18-2018 03:33 AM

HP Recommended
Product: HP laserjet Pro M12w
Operating System: Microsoft Windows 10 (32-bit)

I have recentley bought new a HP Laserjet Pro M12w, I have used the CD to install the printer but it didnt show me the instation window and so I couldn't connect the printer to my WiFi with my WiFi password so that I can use the printer via WiFi. The printer works with the USB cable. I have tried to use the virtual assistant and the troubleshooting pages but with no success. Ihave also downloaded the instalation drivers etc from the internet but have had the same problem. I understand now that the model I have bought is an old one and has minimal support. Help!

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-18-2018 06:10 AM

HP Recommended

As you also downloaded the software from the web, right click the Start menu, select Run, paste the following and press OK:

C:\LJPM11-M13_Full_Solution\HpSetup.exe

 

Now follow the steps on screen to configure the printer wirelessly.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

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8 REPLIES 8

‎08-18-2018 03:40 AM

HP Recommended

@jakestroudley

 

Please use the following instructions to set it up:

 

    https://support.hp.com/hk-en/document/c05208609

 

Regards.

BH
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‎08-18-2018 03:56 AM

HP Recommended

I have followed the instructions on the document you suppied but the same thing has happened, I click open and then yes to allow the file to open and it shows a windows saying extracting up to 100%  and thats it, nothing more. No further instructions, no instalation window as shown in the document. Nothing happens.

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‎08-18-2018 04:35 AM

HP Recommended

@jakestroudley

 

The CD could be a bit old. Please download the following software then save on your computer

 

       https://ftp.hp.com/pub/softlib/software13/printers/lj_M12/win/hp_LJPM11-M13_Full_Solution-v20160225-...

 

Then right click downloaded file and select run as administrator. Now follow onscreen instrucstions.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎08-18-2018 05:54 AM

HP Recommended

Hi,

From Windows Explorer right click your CD driver it and select Open, then double click HpSetup.exe and the installation should begin.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎08-18-2018 05:56 AM

HP Recommended

Thank you for your help with this, but it doesn't work, it extracts but there is no instalation window as before so therefore no instructions to follow. I have downloaded this file now 4 times and each time no instalation window, I also have tried HPEasyStart_8_0_3784_35 and the HP doctor HPPSdr. I think the problem is that my wifi is password protected so my printer can't join the network, I thought that the instalation wizard would offer me the ability to add the printer to my wifi but with out the instalation window I obviously can't do that. I am at a loss what to do. I can print via the usb cable but I bought the printer because it has a wireless capability which it seems I wont be able to use.

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‎08-18-2018 06:02 AM

HP Recommended

Hi Shlomi,

No Joy!

I think I just have to take it on the chin that I have a printer that won't work to it's written standard. Nothing seems to work. At least it will print via the USB cable, not what I bought though!

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‎08-18-2018 06:10 AM

HP Recommended

As you also downloaded the software from the web, right click the Start menu, select Run, paste the following and press OK:

C:\LJPM11-M13_Full_Solution\HpSetup.exe

 

Now follow the steps on screen to configure the printer wirelessly.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎08-18-2018 06:34 AM

HP Recommended

Thank you Shlomi!

You are a star!

It works, thank you soooo much, I was literally thinking I was well and truley stuffed. You Saved the day!

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