• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎06-09-2018 12:00 PM

HP Recommended
Product: Color LaserJet Pro MFP 281fdw
Operating System: Microsoft Windows 10 (64-bit)

Printer arrived today.  When powered on, control panel displays screen that begins with "Default Settings."  It will not move off this screen.  Go Back button & Home button do not work.  What to do?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-09-2018 01:02 PM

HP Recommended

Please perform the following reset on the printer.

 

With the power on, unplug the unit from the wall outlet.  Wait 10 mins.  Plug the unit back into the wall outlet not using any power strip or surge protector.  Power the unit up if it does not.  Status now?

 

Do this 3-4 times.  If the same error occurs, your printer needs service.

View solution in original post

2 REPLIES 2

‎06-09-2018 01:02 PM

HP Recommended

Please perform the following reset on the printer.

 

With the power on, unplug the unit from the wall outlet.  Wait 10 mins.  Plug the unit back into the wall outlet not using any power strip or surge protector.  Power the unit up if it does not.  Status now?

 

Do this 3-4 times.  If the same error occurs, your printer needs service.

‎06-09-2018 01:09 PM

HP Recommended

Thank you!  That worked!

 

Phew!  I was scared I was gonna have to box it up & ship it back for a replacement.  What a chore that would have been!

 

I have the M426fdw, so am familiar with the control panel & how it functions.

 

Appreciate your prompt response, too!

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.