DIrect copy light printing

[tteveris]

Direct printing from computer to printer works fine, scanner to printer prints very light. Changed copy light/dark settings to darkest and still prints light thou gray areas are a "bit" darker. Bulb track seems to move fine.

I question the brightness of the bulb, maybe it is just me but I think it would be brighter.

I did the full reset as specified in other questions, any help is appreciated.

Tony

[The_Fossette]

Hi @tteveris,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues with the scan quality.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2glgnsH

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[tteveris]

The issue just seems to be with the printer's Copy mode (button). Scanning just from the printer shows the issue (light printing) but scanning into a PDF works fine and printing from the computer works fine.

I did all the steps in the link you provided except replacing the printer/copier.

The unit and computer were shut down for a good week while we were on vacation, I did do a bunch of Windows

updates when I truned it back on but that should have no effect at the printer unless Microsoft is truely taking over.

Thanks

Tony

[The_Fossette · Accepted solution]

Hi @tteveris,

Follow the step 3,4 and 5 from the below article and check if it helps.

http://hp.care/2vmpRLc

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[tteveris]

Got it, the quality was set to draft. I do not know if that the default. I set it to Text as that is what my wife the lawyer does the most.

Many thanks

T

[Chimney_83]

Thanks for the reply, glad to hear that the issue is resolved by changing the print quality setting. 

Please do post your technical queries on our Forums for assistance.