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HP Recommended
HP Officejet 6600
Microsoft Windows 10 (32-bit)

I have a print job in my que and I've been trying to delete it by pressing cancel. It gives me a message that it is being deleted, but never is. What do I have to do now to delete it from the que?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

From the Desktop, hold down the Windows key and press R.  Into the Run window, type services.msc and hit enter. 

 

Browse down to the print spooler service, right click it and select Properties then click on the Stop button. 

 

Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

 

Restart the computer and you should find the document has been removed.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Windows Insider MVP

View solution in original post

2 REPLIES 2
HP Recommended

Hi,

 

From the Desktop, hold down the Windows key and press R.  Into the Run window, type services.msc and hit enter. 

 

Browse down to the print spooler service, right click it and select Properties then click on the Stop button. 

 

Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

 

Restart the computer and you should find the document has been removed.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

Its embaressing that after so many years this problem still repeats it self. 

 

If i were you i would be ashamed to sell such defected software to my costumers, regardless of the companey's finanicial situation or it's hold of the market.

 

Move ahead to the 21 century.

Pass this along to your boss

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