09-21-2019 06:36 AM
Why can't I find any sign of an Icon? Not on my Desktop? Not within the program to move to Desktop? It works but I have no way to activate other than when printing. I mainly want to activate a cleaning program but can't do it.
09-21-2019 11:50 PM
Thanks for using the HP Support Community.
Not sure if this would work for you:
Do ensure that FULL featured software is installed.
I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
09-22-2019 03:01 AM
Thanks, but I already said there is no Icon within the Program to move to the Desktop. There is no Icon in my tray to click on!
Therefore I have no way to call up the printer when needed other than asking it to print. This IS NOT right.
09-22-2019 06:09 AM
You should be able to find it under Start > All Apps > HP, that assuming the HP Full Feature Software has been installed.
You may also access the HP Smart app from your Start menu, from there click the Plus icon and add your printer if it is not listed yet, then press the top printer icon and select the HP Toolbox option to run maintenance actions for the printer.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂