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‎05-28-2020 10:24 AM

HP Recommended
Product: LaserJet Pro 200

my printer is showing a device error message when I print envelopes. I have to hit ok everytime I print each individual envelope. after printing it will say "cleaning" and then it will say "device error"

1 REPLY 1

‎05-28-2020 01:09 PM

HP Recommended

If you are prompted every time you go to print this is due to the paper size or type set on the printer does not match the paper that the application is trying to print on. When you press ok to accept the printer happily prints but then performs a cleaning to ensure that excess toner from the job that did not go on the paper gets cleaned off. Adjusting your settings will stop this from happening. 

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