Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting . Or if you need technical support for your calculator visit: HP Calculators. .
New member
2 0 0 0
Message 1 of 5

Disable TLS 1.0 , SSLv2 and SSLv3

HP Recommended

I have the same issue with a  Qualys scan for exactly the same printer.


Usually updating the firmware addresses issues such as these, and the latest firmware has been applied: 


  • Firmware Datecode: 20161011


However, as you can see from the image below, TLS 1.0 is still being shown.


I hope HP issue an update soon!




Level 11
3,668 2,902 228 518
Message 2 of 5
HP Recommended

Firmware updates do not disable network features.  You need to do that on your own or with the assistance of a printer configuration/policy tool like WebJet Admin.


To disable TLS:

1. Navigate to the IP address of the printer in a web browser

2. Sign in with administrator credentials

3. Navigate to the Networking Tab > Security > Settings

4. Search for a Wizard tab or button


At this point you should have the option to disable TLS and any other security options.


For example on one of my M525s:





Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

New member
3 2 0 0
Message 3 of 5
HP Recommended

i am also facing this issue on HP Printer 402DN. But i cannot find out the setting. Anyone can help me on this


New member
3 2 0 0
Message 4 of 5
HP Recommended

i am also facing this issue on HP Printer 402DN. But i cannot find out the setting. Anyone can help me on this


Tags (1)
20,511 12,997 325 734
Message 5 of 5
HP Recommended


Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you

I work on behalf of HP
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation