• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎05-24-2017 11:16 AM - last edited on ‎05-24-2017 12:07 PM by Retired

HP Recommended

I have the same issue with a  Qualys scan for exactly the same printer.

 

Usually updating the firmware addresses issues such as these, and the latest firmware has been applied: 

 

  • Firmware Datecode: 20161011

 

However, as you can see from the image below, TLS 1.0 is still being shown.

 

I hope HP issue an update soon!

 

 

snip_20170524181416.png

4 REPLIES 4

‎05-26-2017 10:07 AM

HP Recommended

Firmware updates do not disable network features.  You need to do that on your own or with the assistance of a printer configuration/policy tool like WebJet Admin.

 

To disable TLS:

1. Navigate to the IP address of the printer in a web browser

2. Sign in with administrator credentials

3. Navigate to the Networking Tab > Security > Settings

4. Search for a Wizard tab or button

 

At this point you should have the option to disable TLS and any other security options.

 

For example on one of my M525s:

DisableTLS.png

 

 

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

‎06-13-2019 02:44 AM

HP Recommended

i am also facing this issue on HP Printer 402DN. But i cannot find out the setting. Anyone can help me on this

 

‎06-13-2019 02:45 AM

HP Recommended

i am also facing this issue on HP Printer 402DN. But i cannot find out the setting. Anyone can help me on this

 

Tags (1)

‎06-13-2019 07:40 AM

HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you

I work on behalf of HP
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.