Document prints, but I get error message saying it can not print

[emarsh]

My printer is properly installed (HP Laserjet P1102w).  When I print, it prints.  But, I receive an error message saying it can not print.

[Barachiel]

Hi @emarsh ,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned below:

Follow this link and run HP's print and scan doctor.

Keep me posted. 🙂

Let me know how that pans out. 🙂

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

[emarsh]

I have run many diagnostic tools including HP's Print Doctor.  The printer works great, just get an error message saying it cannot print.  

[emarsh]

Another bit of information.  We have 3 HP computers, all running Windows 10 latest version.  One is new.  All three have the same problem.  This is an older printer that works fine.  Its firmware is up to date according to HP and the HP Print Doctor says it checks out OK.  We can print from all computers, but always get Error can not print message from the action center.

[Barachiel · Accepted solution]

Hi @emarsh ,

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts.

Root Level – printer driver reinstallation: 

  

I recommend you delete the driver and root level and retry, follow the steps below: 

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6.) Open up the run command with the “Windows key + R” key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

8.) Click on the “Drivers” tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Once it is done, Follow this link and install the full feature driver software and then try printing. 🙂

Keep me posted, 

If the information I’ve provided was helpful,  

Give us some reinforcement by clicking the solution and kudos buttons,  

That’ll help us and others see that we’ve got the answers! 

Good Luck.

[emarsh]

I did all of the things you listed previously.  I solved (or masked the problem) by stopping notifications from the printer in Windows.  No more message!

[sandytechy20]

@emarsh

I see that you were interacting with @Barachiel. I'd like to help.

Thanks for the reply.

I appreciate your time and effort.

Good to know that issue is resolved.

Feel free to contact us in feature, if you need any assistance.

Cheers.