Documents are being printed with letters missing on each row

[Joyron]

I have tried to print documents using various laptops. In each case, the ink is good but 2/3s the way through each row about 8 characters are showing blank . Ever row has the exactly same position of characters missing I tried cleaning the printer and changing the paper type but nothing seems to work. I have never had this problem before.

[sandytechy20 · Accepted solution]

@Joyron

Welcome to HP forums.

• Did you make a copy and check if that prints fine?

Meanwhile:

Inspect the toner cartridge for damage

1. Remove the toner cartridge from the product, and verify that the sealing tape has been removed.

2. Check the memory chip for damage.

3. Examine the surface of the imaging drum on the bottom of the toner cartridge.

      CAUTION: 

   Do not touch the roller (imaging drum) on the bottom of the cartridge. Fingerprints on the imaging drum can cause print-quality problems.

4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge.

5. If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and reinstall it. Print a few pages to see if the problem has resolved.

Check the EconoMode setting.

1. On the File menu in the software program, click Print.

2. Click Properties or Preferences.

3. Click the Color tab.

4. Click the Print in Grayscale option to print a color document in black and white. Use this option to print color documents for photocopying or faxing.

5. Click the OK button.

You can refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Joyron]

Thanks for the quick response. I checked the cartridges and did not see any fingerprints etc. However, I followed your suggestion and gently rocked each cartridge which I guess was a bit of overkill. In any case, it resolved the issue.

Thanks so much and my daughter thanks you becasue her term paper is due tomorrow.

Regards

Ron

[sandytechy20]

@Joyron

Good to know that issue is resolved and your daughter is able to submit her term paper on time.

Feel free to contact us in the future if you need any assistance.

Cheers.