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‎06-11-2018 06:28 AM

HP Recommended
Product: HP LaserJet Professional M1132 MFP
Operating System: Microsoft Windows 7 (64-bit)

Hello.

Cant install HP LaserJet Professional M1132 MFP. I downloaded the last driver from HP site.

During instalation setup utility ask to connect printer then apears windows "New device connected" and virtual CD ROM disappearing. Then installing stops. This window can be shonw 2 days with no result.

In logs i see:

[ 6-11-2018 11:16:11:834]- LOG(F3C): PnPOn == WAIT_OBJECT_0 -- PnP has NOT Started
[ 6-11-2018 11:16:12:528]- LOG(F3C): CConnectDlg::WaitForPnP()
[ 6-11-2018 11:16:12:529]- LOG(F3C): PnPOn == WAIT_OBJECT_0 -- PnP has NOT Started
[ 6-11-2018 11:16:13:239]- LOG(F3C): CConnectDlg::WaitForPnP()
[ 6-11-2018 11:16:13:240]- LOG(F3C): PnPOn == WAIT_OBJECT_0 -- PnP has NOT Started
[ 6-11-2018 11:16:13:941]- LOG(F3C): CConnectDlg::WaitForPnP()
[ 6-11-2018 11:16:13:941]- LOG(F3C): PnPOn == WAIT_OBJECT_0 -- PnP has NOT Started
[ 6-11-2018 11:16:14:635]- LOG(F3C): CConnectDlg::WaitForPnP()
[ 6-11-2018 11:16:14:636]- LOG(F3C): PnPOn == WAIT_OBJECT_0 -- PnP has NOT Started
[ 6-11-2018 11:16:15:345]- LOG(F3C): CConnectDlg::WaitForPnP()
[ 6-11-2018 11:16:15:346]- LOG(F3C): PnPOn == WAIT_OBJECT_0 -- PnP has NOT Started
[ 6-11-2018 11:16:16:047]- LOG(F3C): CConnectDlg::WaitForPnP()
[ 6-11-2018 11:16:16:047]- LOG(F3C): PnPOn == WAIT_OBJECT_0 -- PnP has NOT Started
[ 6-11-2018 11:16:16:749]- LOG(F3C): CConnectDlg::WaitForPnP()
[ 6-11-2018 11:16:16:749]- LOG(F3C): PnPOn == WAIT_OBJECT_0 -- PnP has NOT Started
[ 6-11-2018 11:16:17:450]- LOG(F3C): CConnectDlg::WaitForPnP()
[ 6-11-2018 11:16:17:450]- LOG(F3C): PnPOn == WAIT_OBJECT_0 -- PnP has NOT Started

Whai is means? how to fix?

 

 

Please don't delete my message silently again

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-20-2018 12:02 AM

HP Recommended

I was able to install.

 

1. Try to install with HP install utility.

2. When in stuck - close it.

3. go to temp to found unpacked driver folder. We need UTIL folder inside Driver folder.

4. Run \UTIL\SIUtility64.exe and turn off SmartInstall (Printer - disable smartinstall - ok - close)

5. Run \UTIL\ntScrubber\x64\ntScrubber.exe to clean system after HP Pritner (Driver keept installed in system and can be seen in PrintServer - drivers)

6. Reboot.

 

After booting up printer installed and works well. But Scaner works only throught TWAIN interface (it's ok for me).

 

 

View solution in original post

7 REPLIES 7

‎06-12-2018 03:31 PM

HP Recommended

@Dees7

 

Thanks for posting. It is a terrific place to find answers and tips! 

I understand that you are unable to install the printer driver, don't worry we'll work together to help you find a solution.

 

Recommend you to uninstall the printer software using the method mentioned below. 

  • Uninstall the printer from programs and features from the control panel.
  • Check in device manager, if the printer is listed there, please delete it.
  • Go to devices and printers, select any printer listed there and you will get some options on the top. 
  • Click on print server properties. 
  • You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.
  • Delete all the instances of your printer listed in devices and printers.
  • Restart the PC.
  • Update the firmware on the printer using the control panel on the printer. (Will require the printer to be connected to your wireless network.)
  • Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
  • Type %temp% in the run box and click Ok or hit the Enter button.
  • It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
  • If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
  • Restart the PC again. 

Download the latest full feature driver from : https://hp.care/2t3jqZw and install it on the computer. 

 

If this helps, please mark my post as an accepted solution so that it benefits several others and please give the same public post a Kudos for my efforts to help.
Take care and have a blessed week ahead.

Cheers.

Sandytechy20
I am an HP Employee

‎06-13-2018 10:47 AM

HP Recommended

Hello.

All of this dowsn't help me.

 

  • Update the firmware on the printer using the control panel on the printer. (Will require the printer to be connected to your wireless network.)

how can i do that?

 

  • If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

What 3dr party app should i use?

I tried UTIL\ntScrubber but after this I have BSOD at installing time (cause NVIdeo driver). I reinstall VideoDriver and start driver installation again. There is in logs long time repeated:

 

[ 6-13-2018 16:49:12:096]- LOG(122C): Waiting for device connection, trying GetCDROMDevice() ...
[ 6-13-2018 16:49:12:096]- LOG(122C): GetCDROMDevice(index=0, VEN_HP&PROD_SMART_INSTALL)
[ 6-13-2018 16:49:12:097]- LOG(122C): GetCDROMDevice first time so GetClassDevs
[ 6-13-2018 16:49:12:099]- LOG(122C):  devInstanceID IDE\CDROMTSSTCORP_CDDVDW_SN-208BB________________SC00____\5&1F97778C&0&2.0.0 ?= VEN_HP&PROD_SMART_INSTALL
[ 6-13-2018 16:49:12:100]- LOG(122C): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-13-2018 16:49:12:100]- LOG(122C): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-13-2018 16:49:12:101]- LOG(122C): _GetUSBDevice first time so GetClassDevs
[ 6-13-2018 16:49:12:102]- LOG(122C): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-13-2018 16:49:12:102]- LOG(122C): _GetUSBDevice first time so GetClassDevs
[ 6-13-2018 16:49:12:103]- LOG(122C): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-13-2018 16:49:12:103]- LOG(122C): _GetUSBDevice first time so GetClassDevs
[ 6-13-2018 16:49:12:104]- LOG(122C): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-13-2018 16:49:12:105]- LOG(122C): _GetUSBDevice first time so GetClassDevs

 

 

and after 4 hours  only this repeats (there is no CD-rom):

 

 

[ 6-13-2018 21:35:24:092]- LOG(122C): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-13-2018 21:35:24:093]- LOG(122C): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-13-2018 21:35:24:093]- LOG(122C): _GetUSBDevice first time so GetClassDevs
[ 6-13-2018 21:35:24:095]- LOG(122C): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-13-2018 21:35:24:095]- LOG(122C): _GetUSBDevice first time so GetClassDevs
[ 6-13-2018 21:35:24:096]- LOG(122C): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-13-2018 21:35:24:097]- LOG(122C): _GetUSBDevice first time so GetClassDevs
[ 6-13-2018 21:35:24:098]- LOG(122C): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-13-2018 21:35:24:099]- LOG(122C): _GetUSBDevice first time so GetClassDevs

 

What next?

‎06-14-2018 09:15 AM

HP Recommended

@Dees7

 

Thanks for the reply.

I appreciate your time and effort.

 

You can use the third party application to uninstall the printer software like Revo uninstaller.

Once the printer driver is uninstalled, restart the computer and install the printer full feature driver.

Here is the link to download the driver:- https://ftp.hp.com/pub/softlib/software12/COL32629/Im-80811-7/LJM1130_M1210_MFP_Full_Solution.exe

 

To thank me for my efforts to help you and for the benefit of several others, please mark the public post as an accepted solution so that it benefits several others and please give the same public post a Kudos for my efforts to help.
 

Keep me posted.

Cheers.

Sandytechy20
I am an HP Employee

‎06-19-2018 11:02 PM

HP Recommended

Revo uninstaller cau uninstall only already installed programm.

HP instalation utility cant  finish at all. It stuck until i cancel installing.

 

[ 6-20-2018  9:55:27:337]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:27:337]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:27:337]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:28:039]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:28:039]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:28:039]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:28:039]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:28:039]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:28:039]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:28:039]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:28:039]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:28:039]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:28:741]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:28:741]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:28:741]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:28:741]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:28:741]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:28:741]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:28:741]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:28:741]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:28:741]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:29:443]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:29:443]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:29:443]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:29:443]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:29:443]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:29:443]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:29:443]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:29:443]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:29:443]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:30:145]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:30:145]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:30:145]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:30:145]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:30:145]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:30:145]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:30:145]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:30:145]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:30:145]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:30:847]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:30:847]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:30:847]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:30:847]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:30:847]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:30:847]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:30:847]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:30:847]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:30:847]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:31:549]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:31:549]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:31:549]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:31:549]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:31:549]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:31:549]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:31:549]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:31:549]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:31:549]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:32:251]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:32:251]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:32:251]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:32:251]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:32:251]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:32:251]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:32:251]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:32:251]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:32:251]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:32:953]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:32:953]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:32:953]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:32:953]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:32:953]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:32:953]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:32:953]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:32:953]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:32:953]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:33:655]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:33:655]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:33:655]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:33:655]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:33:655]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:33:655]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:33:655]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:33:655]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:33:655]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:34:357]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:34:357]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:34:357]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:34:357]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:34:357]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:34:357]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:34:357]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:34:357]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:34:357]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:35:059]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:35:059]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:35:059]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:35:059]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:35:059]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:35:059]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:35:059]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:35:059]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:35:059]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:35:761]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:35:761]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:35:761]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:35:761]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:35:761]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:35:761]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:35:761]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:35:761]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:35:761]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:36:463]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:36:463]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:36:463]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:36:463]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:36:463]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:36:463]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:36:463]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:36:463]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:36:463]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:37:165]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:37:165]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:37:165]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:37:165]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:37:165]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:37:165]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:37:165]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:37:165]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:37:165]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:37:867]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:37:867]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:37:867]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:37:867]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:37:867]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:37:867]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:37:867]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:37:867]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:37:867]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:38:569]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:38:569]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:38:569]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:38:569]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:38:569]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:38:569]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:38:569]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:38:569]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:38:569]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:39:271]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:39:271]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:39:271]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:39:271]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:39:271]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:39:271]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:39:271]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:39:271]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:39:271]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:39:973]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:39:973]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:39:973]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:39:973]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:39:973]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:39:973]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:39:973]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:39:973]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:39:973]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:40:675]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:40:675]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:40:675]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:40:675]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:40:675]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:40:675]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:40:675]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:40:675]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:40:675]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:41:377]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:41:377]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:41:377]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:41:377]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:41:377]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:41:377]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:41:377]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:41:377]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:41:377]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:42:079]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:42:079]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:42:079]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:42:079]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:42:079]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:42:079]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:42:079]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:42:079]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:42:079]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:42:781]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:42:781]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:42:781]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:42:781]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:42:781]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:42:781]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:42:781]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:42:781]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:42:781]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:43:483]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:43:483]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:43:483]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:43:483]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:43:483]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:43:483]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:43:483]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:43:483]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:43:483]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:43:670]- LOG(7B0):  -[ IDLCDialog::OnCancel() ]-
[ 6-20-2018  9:55:44:185]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:44:185]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:44:185]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:44:185]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:44:185]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:44:185]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:44:185]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:44:185]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:44:185]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:44:887]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:44:887]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:44:887]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:44:887]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:44:887]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:44:887]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:44:887]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:44:887]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:44:887]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:45:589]- LOG(7B0): IsNewDeviceConnected(vidpidList with 4 elements)
[ 6-20-2018  9:55:45:589]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_042a)
[ 6-20-2018  9:55:45:589]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:45:589]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_052a)
[ 6-20-2018  9:55:45:589]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:45:589]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_0e2a)
[ 6-20-2018  9:55:45:589]- LOG(7B0): _GetUSBDevice first time so GetClassDevs
[ 6-20-2018  9:55:45:589]- LOG(7B0): _GetUSBDevice(index=0, vidpid=vid_03f0&pid_262a)
[ 6-20-2018  9:55:45:589]- LOG(7B0): _GetUSBDevice first time so GetClassDevs

‎06-19-2018 11:34 PM

HP Recommended

Can you provide Revo Uninstaller log (.ruel file)?

‎06-20-2018 12:02 AM

HP Recommended

I was able to install.

 

1. Try to install with HP install utility.

2. When in stuck - close it.

3. go to temp to found unpacked driver folder. We need UTIL folder inside Driver folder.

4. Run \UTIL\SIUtility64.exe and turn off SmartInstall (Printer - disable smartinstall - ok - close)

5. Run \UTIL\ntScrubber\x64\ntScrubber.exe to clean system after HP Pritner (Driver keept installed in system and can be seen in PrintServer - drivers)

6. Reboot.

 

After booting up printer installed and works well. But Scaner works only throught TWAIN interface (it's ok for me).

 

 

‎06-20-2018 11:03 AM

HP Recommended

@Dees7

 

Thanks for the response.

 

Good to know that issue is resolved.

Feel free to contact us in future if you need any assistance.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

Sandytechy20
I am an HP Employee

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