ENVY 5661 stating ink not installed correctly

[Dkav]

My printer was working one day,  a week later I go to use it and it states ink cartridge not installed correctly when there has not been any other use or anyone else in the house to play with it.  How do I correct?

[TEJ1602]

@Dkav, welcome to HP Support Community!

Try single cartridge mode to isolate the issue-

First, remove the color ink cartridge and close the cartridge access door. Check for any error messages

Now install the color ink cartridge and remove the black ink, close the cartridge access door. Check for any error messages.

If the error message is with just one of the ink cartridge, try replacing the ink.

If the error message is with both the ink cartridges, try the following steps-

Clean the electrical contacts on the cartridges and inside the printer.

1. Gather the following materials:

   • Dry foam rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges)

2. Press the Power button to turn on the printer, if it is not already on.

3. Open the scanner lid.

4. Open the cartridge access door. The carriage moves to the cartridge access area.

5. Disconnect the power cord from the rear of the printer.

6. Disconnect the USB cable, if the printer is connected to your computer with a USB connection.

7. To release the cartridge, lift the lid on the cartridge slot, and then gently push the lid back until it stops.

8. Pull up on the cartridge to remove it from the slot.

9. Hold the cartridge by its sides.

10. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

11. Clean only the copper-colored contacts on the cartridge, and then allow the cartridge to dry for about 10 minutes.

12. Lightly moisten another foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

13. Use the swab or cloth to clean the electrical contacts in the carriage, located inside the printer in the cartridge slots.

14. Allow the carriage contacts to dry for about 10 minutes.

15. Hold the cartridge at a slight upward angle with the cartridge contacts facing the rear of the printer, and then slide the cartridge into the empty slot.

16. Close the lid on the cartridge slot to secure the cartridge into place.

17. Press the power button to turn on the printer.

Try printing and see if that helps.

Let me know the outcome.

Cheers 🙂

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