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‎02-05-2019 12:27 PM

HP Recommended

DON'T INSTALL THE HELP FILE!  It worked.  Funny because it is hidden below the fold after the printer and scanner drivers so you don't redily see it.  Thanks for this!!!

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‎08-12-2019 07:05 PM

HP Recommended

I had the exact same issue for a few months and tried everything including all the steps HP suggested. The only thing that worked was creating a temporary new user profile (cannot be guest account AND must be given administrator privileges) and downloading Easy Start and installing the printer software through it.

 

I would also suggest disabling all anti-virus software, firewalls, ad-blocker applications etc. on this new user profile since it seems like an application is blocking some feedback verification to HP's servers and preventing the installation of the printer drivers.

 

You can delete the new user profile as soon as you've installed the HP software since it'll be system-wide.

 

 

 

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