• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎06-28-2019 05:09 AM

HP Recommended
Product: Laserjet Enterprise M608
Operating System: Unknown

Hi, 

We bought a Laserjet Enterprise M608 for printing batches of delivery notes, however if we print over 20 per batch the printer stops part way through and reprints the batch. This causes over a thousand wasted printed sheets per day. 

 

The sheet which prints off in between the 1st part batch and the reprinted batch has the following printed on it.   

PCL XL error
Subsystem: KERNEL
Error: MissingAttribute
Operator: RemoveFont
Position: 7576

 

Any help would be greatly appreciated. Thanks

2 REPLIES 2

‎06-28-2019 07:02 AM - edited ‎06-28-2019 09:54 AM

HP Recommended

We had a client with a nearly identical problem with a big HP color laser. Attached to their network it would error out on big jobs. Connected directly to a computer was fine. Turned out to be a duplicate ip address. 

 

To test I would connect directly via usb or a network cable to a laptop or desktop and send a large print job to it. If it pushes that job fine then you have a network issue. If the printer fails when directly wired to a computer then you have either an issue with your file or an issue with the printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎07-04-2019 05:29 AM - edited ‎07-04-2019 06:07 AM

HP Recommended

I thought the USB cable had sorted it, but I spoke too soon. I am going to try swapping the PC as it's an old one. 

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.