Envy 6010 won't connect

[Becca82]

I am trying to comnnmy printer for the first time but when I get to the step where you press the 'i' button to confirm proximity to the printer nothing happens. I press it amd eventually ot just times out as it won't register that I've pressed it

[Jay_G24]

Hi @Becca82,

I'd like to help!

To assist better -

1. What is the status of the wireless light on the printer, steady or blinking?
2. I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

Try the below steps to connect the printer to the network

Connect the printer to a wireless network with WPS

Complete the network connection by putting the printer and the router in WPS setup mode. Once connected, install the HP software to wirelessly connect the printer to your computer or mobile device.

NOTE: 

Your network must use Wi-Fi Protected Access (WPA or WPA2) security, and your router must support WPS. Google, eero, Luma, and Plume are some router brands that might not support WPS.

1. Make sure your router has a WPS button or a button with the WPS icon .

   • If the router has a WPS button, do not press the button yet. Continue to the next step.

   • If the router does not have a WPS button, skip to the frequently asked questions in this document for options.

2. Place the printer within range of the Wi-Fi router signal.

3. Put the printer in WPS connection mode..

   • Printers without a touchscreen control panel: Press and hold the Wireless  button for five seconds until the wireless light flashes. .

4. Within two minutes, press and hold the WPS button on the router for three to five seconds, or until the connection process begins.

5. Return to the printer and check the status of the wireless light or bar.

   • If the light or blue bar stops flashing, the printer successfully connected to the network. Continue to the next step.

   • If the light is still flashing or turned off, the connection failed. Move the printer closer to the router, and then repeat these steps. If the connection still fails, continue to the frequently asked questions in this document.

6. Make sure your computer or mobile device is on the same local wireless network you connected the printer to.

7. Go to 123.hp.com and follow the instructions to install the software and set up the wireless connection.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Becca82]

Hi, thank you for trying to help. I spoke to HP on the phone on Monday and after trying a few things she suggested I go back to the shop and try new cartridges. The shop just gave me a new one and it worked straight away so I don't know what the problem was. The wireless light never came on at all.

Thanks again

[Jay_G24]

That's great! 

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!