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- HP Community
- Printers
- LaserJet Printing
- Re: Eprint
Create an account on the HP Community to personalize your profile and ask a question
01-29-2020 03:40 PM
Hello,
Today I send a Mail ftom my Home e mailadress via Internet to my vacanzy Home but Always ist coming:
.com:
no valid MX hosts found
What can I do to sent new E-Mails to my hpeprint printed Adresse
Have a Lot to send
Singefeld Eisan
Solved! Go to Solution.
Accepted Solutions
01-29-2020 10:43 PM - last edited on 01-30-2020 08:42 AM by Cheron-Z
Hello I habe the same Problem.
Hello
I habe the same Problem.Its coming always no valid mx host found; wehen I senden from an authorised e mailadress to my .....[edit]
01-31-2020 12:32 PM
Hello EvBas,
sorry .There there is no solution. After telfonate from GErmany to the support in Poland I make a new iactivitation of the printer over eprint.
The same problem,
The support in Poland will send a message to the second support over this problem.
Eisan
03-18-2020 01:04 PM
Welcome to the HP Support Community.
To help you further with this, let us know the Printer name and the Operating System installed on the device your Printer is connected to.
Thanks 🙂
I am an HP Employee
03-18-2020 03:03 PM - edited 03-19-2020 12:21 AM
Hello,
my printer is OfficeJet 7500A Wideformat, connected via LAN.
My Computers OS is Windows 10.
I can print directly from my Computer and Android tablet /phone.
I can print via Google Print from my phone.
And now I wanted first time to print via email, made the connection with HPSmartPrint. But ...
when sending a email to my printers adress xxxhexxxapuxx3@hpeprint.com from thunderbird, the error mentioned before appears.
For me it seems, the DNS-record of hpeprint.com is not configured properly.
Best Regards
Bernhard
03-19-2020 03:02 PM - edited 03-19-2020 03:21 PM
Let's restore the web services settings:
setup menu>web services setup>restore factory settings.
Once done, follow the steps here to set up ePrint: https://support.hp.com/in-en/document/c03721293
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
03-21-2020 04:25 AM
Hello,
restoring the web services settings didn't solve my problem.
When sending a email to my NEW printers-mail-adress the same error appears:
Requested action not taken: mailbox unavailable
invalid DNS MX or A/AAAA resource record.
Bitte überprüfen Sie die E-Mail-Adresse des Empfängers "xxxxxxxxxxxxx@hpeprint.com" und wiederholen Sie den Vorgang.
I still think your mail-server is miss-configured
Best regards
Bernhard
03-21-2020 08:39 AM
Try assigning a Manual IP Address and check if that helps
1) Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address or print a Network Configuration Page
2) Type the IP address on your web browser to obtain the printer EWS page on your computer.
3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
5) Click Manual IP
6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.
7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.
Let me know if the issue persists
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
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