cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 2
9 5 1 2
Message 1 of 11
1,118
Flag Post

Solved!

Eprint

HP Recommended
Laserjet pro 177
Android 8.0 Oreo and older

Hello,

 

Today I send a Mail ftom my Home e mailadress  via Internet to my vacanzy Home but Always ist coming:

 

.com:
no valid MX hosts found

 

What can I do to sent new E-Mails to my hpeprint printed Adresse

Have a Lot to send

 

Singefeld Eisan

 

10 REPLIES 10
Highlighted
Author
Level 2
9 5 1 2
Message 2 of 11
Flag Post
HP Recommended

Hello I habe the same Problem.

Hello

I habe the same Problem.Its coming always no valid mx host found; wehen I senden from an authorised e mailadress to my .....[edit]

Highlighted
New member
1 1 0 1
Message 3 of 11
Flag Post
HP Recommended

Hello,

 

I have the same problem. But why is your post marked as "Accepted Solution". I don't see any solution.

EvBas - a customer
Highlighted
Author
Level 2
9 5 1 2
Message 4 of 11
Flag Post
HP Recommended

Hello EvBas,

 

sorry .There there is no solution. After telfonate from GErmany to the support in Poland I make a new iactivitation of the printer over eprint.

The same problem,

The support in Poland will send a message to the second support over this problem.

 

Eisan

Highlighted
New member
3 3 0 0
Message 5 of 11
Flag Post
HP Recommended

Hello,

it seams still not fixed - 03-16-2020

 

when sending to my printers e-mail-adress I get this error-message in my mail-app

 

Requested action not taken: mailbox unavailable
invalid DNS MX or A/AAAA resource record.

 

Best Regards
Bernhard

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,716 11,702 646 482
Message 6 of 11
Flag Post
HP Recommended

@bernhard-s

 

Welcome to the HP Support Community.

 

To help you further with this, let us know the Printer name and the Operating System installed on the device your Printer is connected to.

 

Thanks 🙂


I am an HP Employee

Highlighted
New member
3 3 0 0
Message 7 of 11
Flag Post
HP Recommended

Hello, 

my printer is OfficeJet 7500A Wideformat, connected via LAN.

My Computers OS is Windows 10.

 

I can print directly from my Computer and Android tablet /phone.

I can print via Google Print from my phone. 

 

And now I wanted first time to print via email, made the connection with HPSmartPrint. But ...

when sending a email to my printers adress xxxhexxxapuxx3@hpeprint.com from thunderbird, the error mentioned before appears. 

For me it seems, the DNS-record of hpeprint.com is not configured properly. 

 

Best Regards

Bernhard

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,716 11,702 646 482
Message 8 of 11
Flag Post
HP Recommended

Let's restore the web services settings:

 

setup menu>web services setup>restore factory settings.

 

Once done, follow the steps here to set up ePrint: https://support.hp.com/in-en/document/c03721293

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 

 

 


I am an HP Employee

0 Kudos
Highlighted
New member
3 3 0 0
Message 9 of 11
Flag Post
HP Recommended

Hello,

restoring the web services settings didn't solve my problem.

When sending a email to my NEW printers-mail-adress the same error appears:

 

Spoiler
Fehler beim Senden der Nachricht: Der Mail-Server antwortete:
Requested action not taken: mailbox unavailable
invalid DNS MX or A/AAAA resource record.
Bitte überprüfen Sie die E-Mail-Adresse des Empfängers "xxxxxxxxxxxxx@hpeprint.com" und wiederholen Sie den Vorgang.

 

I still think your mail-server is miss-configured

 

Best regards
Bernhard

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
18,109 18,086 1,138 1,137
Message 10 of 11
Flag Post
HP Recommended

@bernhard-s

 

Try assigning a Manual IP Address and check if that helps

 

1) Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address or print a Network Configuration Page
2) Type the IP address on your web browser to obtain the printer EWS page on your computer.
3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
5) Click Manual IP
6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.
7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.
 

Let me know if the issue persists

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation