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‎01-23-2020 01:50 PM

HP Recommended
Product: LaserJet Pro MFP M148dw
Operating System: Microsoft Windows 10 (64-bit)

LaserJet M148dw display still shows "Black Cartridge is very low" after I installed a new HP 94A toner cartridge.  Previously bad print quality was restored to normal by the new cartridge, but the "very low" message is still displayed.  Any way to reset it after the new cartridge was installed?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-24-2020 10:22 AM

HP Recommended

Contact your cartridge supplier for information on the return and warranty policy that they offer.  Try another cartridge.  You shouldn't have to reset the printer after swapping a cartridge, its more likely the new one is a dud, or there is a problem with the chip reader in the printer.  

 

Chip reader problems can be fixed by cleaning the chip reading contacts.  If the problem happens on a 2nd new cartridge then you would likely have to service the printer to repair the problem.  Contact HP directly for any remaining warranty options first.  Then contact a local PC repair shop for whatever HP will not cover after that.

 

 

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View solution in original post

1 REPLY 1

‎01-24-2020 10:22 AM

HP Recommended

Contact your cartridge supplier for information on the return and warranty policy that they offer.  Try another cartridge.  You shouldn't have to reset the printer after swapping a cartridge, its more likely the new one is a dud, or there is a problem with the chip reader in the printer.  

 

Chip reader problems can be fixed by cleaning the chip reading contacts.  If the problem happens on a 2nd new cartridge then you would likely have to service the printer to repair the problem.  Contact HP directly for any remaining warranty options first.  Then contact a local PC repair shop for whatever HP will not cover after that.

 

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.
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