Error 55.0602

[greenedj]

Stuck with 55.0602 error. I understand the reset instructions are only available via private message so would like to receive those. 

[Kumar0307 · Accepted solution]

Hi @greenedj

Welcome to the HP Support Community. I understand you are not able to print due to an error on the printer. I'd be happy to assist you.

Error code 55.0602 represents DC controller NVRAM access error. The issue is with the engine control PCA.

Performing a NVRAM reset may help if the hardware is intact.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[robert7194]

I have the same issue... serial number [edit].. Can i get the reset instructions sent to me? [edit]

[Kumar0307]

Hi @robert7194

Welcome to the HP Support Community. I'd be happy to assist you.

• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!