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‎04-29-2019 02:14 PM

HP Recommended
Product: Laser Jet Pro MFP M477fdw

We keep getting Error 59.FO stating to turn printer on and off after almost every transaction.  Has anyone encountered this same situation?

1 person had the same question
2 REPLIES 2

‎04-29-2019 05:37 PM

HP Recommended

Known issue with the 477 series. 

The link below contains a special firmware file to fix the problem, plus instructions. READ THE INSTRUCTIONS BEFORE DOING ANYTHING.

 

https://www.dropbox.com/sh/bb152avrl4ldbvq/AAAwFzMKOCxgKKrIPDgiL8C2a?dl=0

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎05-03-2019 01:50 PM

HP Recommended

I used the file that you sent.  I believe that the file was corrupted.  It showed Fatal Error 60 when putting it into the printer.  The printer worked better for one day.  I called HP support and they assisted with this same process that was given here.  However the file that was downloaded worked properly.  Thanks for your help. You might want to get another prn file before giving it out to anyone else. Thanks again.

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