Error 59c0 after replacing one cartridge - HP Color LaserJet MFP M277dw (C570E8)

[SaraS69]

Hi,  need you r help! after replacing a cartridge, col. black, the printer is no longer restarted showing error 59c0, what can I do to troubleshoot?

Thanks in advance to everybody for your advices

[Pallipurath]

Hi @SaraS69,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that you see a error code 59.C0 on your HP Color LaserJet MFP M277dw usually indicates a problem with the printer's internal motor or the toner cartridge. This issue often arises after replacing a toner cartridge. I would request you to please follow the steps:

Power Cycle the Printer

• Turn off the printer.
• Unplug it for at least 60 seconds.
• Plug it back in and restart. This clears temporary faults.

Reinstall the Toner Cartridge

• Open the printer’s cartridge access door.
• Remove the new color black toner.
• Check for:
• Protective tape removed
• Plastic strips fully pulled
• Any visible damage
• Reinsert the cartridge firmly until it clicks into place.

Try Another Cartridge

• If the error persists, test with another black toner cartridge, preferably a genuine HP cartridge.
• Non-genuine or refilled cartridges often trigger 59C0 errors on M277dw.

Reset Printer to Factory Defaults

• On the printer control panel, go to:
  Setup → Printer Maintenance → Restore Factory Defaults
• Confirm the reset and restart.
• Reinsert cartridges and see if the error clears.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.

[SaraS69 · Accepted solution]

Hi Pallipurath, thank you for your reply! The 3 first steps didn't help, I already tried and nothing changed; I'll try to reset to the factory defaults and hope that his will solve the problem.

Thanks, & regards,

Sara