• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎04-16-2020 04:23 AM

HP Recommended
Product: M477fdn
Operating System: macOS 10.15 Catalina

Hi,

i have the MFP Color Printer M477fdn and i get the error message 60.02

It says turn off and on again.

But don´t help.

It make when it starts "tack,tack,tack" he want to get the paper i think.

I remove and and test with full tray.

But don´t help.

I turn around and look something broken but looks all good.

**bleep**

Hope somebody know more

2 REPLIES 2

‎04-16-2020 06:54 AM

HP Recommended

This is a tray lifter error. Make sure that you are connected directly to the outlet and not using any sort of surge protector. If you have tried powering the unit off and on and that has not resolved the issue then either the tray is bad or the lift motor has failed. The easiest way to test the tray is to swap for a known good one but that of course is not always possible. Remove the tray and check it closely for any damage. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎04-16-2020 07:23 AM

HP Recommended

Hi,

 

thank you for your answer.

The gear looks good but the sound is like the are not intermesh gear.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.