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‎04-16-2020 04:23 AM

HP Recommended
Product: M477fdn
Operating System: macOS 10.15 Catalina

Hi,

i have the MFP Color Printer M477fdn and i get the error message 60.02

It says turn off and on again.

But don´t help.

It make when it starts "tack,tack,tack" he want to get the paper i think.

I remove and and test with full tray.

But don´t help.

I turn around and look something broken but looks all good.

**bleep**

Hope somebody know more

2 REPLIES 2

‎04-16-2020 06:54 AM

HP Recommended

This is a tray lifter error. Make sure that you are connected directly to the outlet and not using any sort of surge protector. If you have tried powering the unit off and on and that has not resolved the issue then either the tray is bad or the lift motor has failed. The easiest way to test the tray is to swap for a known good one but that of course is not always possible. Remove the tray and check it closely for any damage. 

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎04-16-2020 07:23 AM

HP Recommended

Hi,

 

thank you for your answer.

The gear looks good but the sound is like the are not intermesh gear.

 

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