Error Connection to network after a power failure

Lnbortolotti · ‎04-24-2019

I have a client that has 20 devices distributed between the M632 and Pagewide M586, they have the firmware 4.7.0.1 and static IP. They repeatedly suffer from power cuts, they occur frequently on the weekend. When the electrical power is restored the devices start correctly but some of them are not always randomly disconnected from the network, to investigate that they lost connectivity it was discovered that when this happens, the sub network mask changes to factory values and the gateway change it by the same number assigned to the IP. The ip does not undergo any change. This did not happen with previous firmware and power cuts also suffered. Any suggestions or solutions for this problem?

Thank you.

John_Getzke · ‎05-06-2019

Sounds like a firmware issue.

Open a ticket with HP directly on this one. Work with the reps to see if they can patch something like this with a new firmware update in the future. Thats about all you can do for something like this, unless you want to do somethign drastic like hook the printers up to a UPS to survive little power hiccups here and there.

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