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‎01-11-2018 05:19 AM

HP Recommended
Product: HP Color LaserJet Enterprise M855 Printer series
Operating System: macOS 10.12 Sierra

I have problem with printer hp m855.

does not print email and internet pages.

I use Mac Os High Sierra

the hp m855 print this message:

ERROR: undefinedresult

OFFENDING COMMAND: xshow

I tried to reinstall drivers etc. etc. the problem has not solved

4 people had the same question
3 REPLIES 3

‎01-11-2018 06:21 AM

HP Recommended

This is a PostScript error message.

 

See the follwing document from HP if you care to debug and solve the problem:

http://h10032.www1.hp.com/ctg/Manual/c01643202.pdf

 

Here is the best bet based on the error you provided:

Error: undefined Explanation: The PostScript code is trying to use a

procedure that it can’t find. This error is usually the result of a corrupted EPS file that contains a

PostScript command that is not defined. Delete or replace the corrupt graphic, or try to place the

graphic into the file again. A printer prep file may be missing or not found. Possible corruption or

communication error.

 

Good luck with that.

 

Otherwise either update to a newer PS driver or switch to PCL.  Visit your printers download and drivers area from the support website to review the various driver options that are available for your OS.

 

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

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‎01-11-2018 09:25 AM

HP Recommended

@Fabbrica

 

Please take a look at the following thread.  It has the latest updates for this issue.

 

https://h30434.www3.hp.com/t5/LaserJet-Printing/After-Update-to-Mac-OS-10-13-High-Sierra-Printer-M55...

While I may work for HP Inc, the views and opinions expressed here are my own.

‎10-03-2018 04:17 PM

HP Recommended

The link provided helped sovle my issue is about 3mins.  Thank You!

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