• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎12-27-2019 11:12 AM

HP Recommended
Product: hp laserjet pro M477fdw
Operating System: Microsoft Windows 10 (64-bit)

Printer HP laserjet pro M477 fdw Shows error on start up 'resend upgrade file'

If I update firmware to latest it proceeds as far as the 'initialisation' screen and then the above error reappears. I have tried to find a degrade firmware link to try that but cannot find an old file.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-27-2019 03:04 PM

HP Recommended

I would try applying this DC controller fix first if you have not done so already.

 

https://www.dropbox.com/sh/bb152avrl4ldbvq/AAAwFzMKOCxgKKrIPDgiL8C2a?dl=0

 

Normally used to resolve 59 errors but might help in this case. READ THE INSTRUCTIONS BEFORE STARTING.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

2 REPLIES 2

‎12-27-2019 03:04 PM

HP Recommended

I would try applying this DC controller fix first if you have not done so already.

 

https://www.dropbox.com/sh/bb152avrl4ldbvq/AAAwFzMKOCxgKKrIPDgiL8C2a?dl=0

 

Normally used to resolve 59 errors but might help in this case. READ THE INSTRUCTIONS BEFORE STARTING.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎12-28-2019 11:36 AM

HP Recommended

Your a clever man fixed the problem in a couple of minutes. Absolutely superb thanks very much for your help. Kind regards

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.