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‎11-25-2019 12:00 PM

HP Recommended
Product: Laser jet Pro 300 m375
Operating System: Microsoft Windows 10 (64-bit)

Hi, I wonder if anyone can help, I have an error code 6 come up re scanner, I've read old archive boards regarding this but what do you do if your touch icons do not light up so you can reset printer to factory default, is there another way to reset printer

 

Many thanks

Wayne

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-25-2019 12:22 PM

HP Recommended

According to tech documents this error can be caused by a glitch in firmware older than 20150525. If you can restart and the unit comes to ready then you should upgrade the firmware. If it does not come to ready after several restarts then documentation states that the scanner needs to be replaced. I have not worked on this model recently so I do not know if there is a way to fix without replacing. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

2 REPLIES 2

‎11-25-2019 12:22 PM

HP Recommended

According to tech documents this error can be caused by a glitch in firmware older than 20150525. If you can restart and the unit comes to ready then you should upgrade the firmware. If it does not come to ready after several restarts then documentation states that the scanner needs to be replaced. I have not worked on this model recently so I do not know if there is a way to fix without replacing. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎11-28-2019 01:21 AM

HP Recommended

Thank you my friend for your time and knowledge 

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