Error message 0x61011bea on HP photosmart 7520

[rivanb]

I have the error message: Error message 0x61011bea. I have tried to follow the instructions at https://support.hp.com/us-en/product/hp-photosmart-7520-e-all-in-one-printer-series/5199461/document... but I cannot get the the ink cartridges out because the error message returns before the carriage moves to center and they are therefore inaccessible.

Is there a number to call or something else to do?

[sandytechy20]

@rivanb

Welcome to HP support community.

If you are manually able to move the printhead, try the steps mentioned in this HP document:- Click here

If not, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[rivanb]

There is NO USA HP contact number. 

[sandytechy20]

@rivanb

Welcome to HP support community.

I am sending you a private message with the contact details to talk to support. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.