Error message 52 and 49 after replacing cartridge

[Sven61]

Hi! I'm owner of a HP LaserJet 100 color MFP M175nw since 8 years back or so and until now never had any problems with printing, copying or scanning. On several occasions I've replaced toner cartridges uneventful. It has been connected to laptop by USB cable (despite initally installed for wireless use whch hasn't worked that well). Today I was about to replace the black toner drum. When I opened the printer I noted the cyan or magenta be in position and closed to rotate to black. After pushing the button I opened again but found the printer to be in position inbetween two toners. Closed again and pushed "rotate". Now with black toner drum in position, the old one was removed, a new one inserted and seemed to go easily into correct position. After closing the printer runs the "initialization" for some time and then end up with error message 52 telling about a problem with scanner and advsing to turn off, turn on the printer. Done and same error returns back. Disconnected power from wall outlet for 60 sec, the restarted but still same error message after the printer has completed initialization with impression of normal sound while working. I then tried to press the "rotate" button but immediately got error code 49 and asked to turn off, turn on the printer. Wanted to make sure nothing was jammed and used the brake release button to manually rotate and remove all the toner drums one by one. No change and error code 52 remains. Decided to reinstall /upgrade software and drivers from HP's website. Used the USB cable connected option. After installation completed still same problem - unable to print, but note that the scanner function is ok even the printer is giving error code 52 mentioning a scanner problem ... Now I'm confused and out of more options in my trouble shooting. Please, advise how to proceed to get back to normal use of the printer again. Big thanks and looking forward to your instant reply. Sven

[Jeet_singh]

Hi @Sven61,

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I see from the post that you are getting an error on your HP LaserJet printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Are you using genuine HP toners or refilled toners?

Have you tried to update the firmware for this printer?

Does that Scanner bulb light up?

Does the scanner bar move when you open the lid & press the copy button?

In the meantime, let's try these steps here:

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware for your printer:  http://ftp.hp.com/pub/softlib/software12/COL38106/kj-93552-8/M170_colorMFP_Series_FW_Update-20140618...

If the issue persists, I would suggest you contact our HP phone support for available service options. If your product is out of warranty, please choose paid options to get the tech support number.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[davidzuts]

Lets make this real simple. Error 52 relates to the laser/scannere assembly and not the scanner of the printer. The laser/scanner is what writes the infromation to the toner(s) of the printer.